FAQs

General Information

 

1. What is Shopylex?

Shopylex is an online retail store offering a wide range of innovative and high-quality products, including electronics, home appliances, beauty gadgets, and more. We aim to provide our customers with the best shopping experience through competitive pricing, excellent customer service, and fast shipping.

 

2. How can I contact Shopylex?

You can contact us via email at info.shopylex@gmail.com or through our contact form on the website. Our customer service team is available Monday to Friday, 9 AM to 5 PM (EST).

 

3. Do you have a physical store?

No, Shopylex operates exclusively online, allowing us to offer a broader range of products and competitive prices.

 

Ordering and Payment

 

4. How do I place an order?

To place an order, browse our website, select the products you want, and add them to your cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. You will receive a confirmation email once your order is complete.

 

5. What payment methods do you accept?

We accept various payment methods, including Visa, MasterCard, American Express, PayPal, and Shopylex gift cards.

 

6. Can I change or cancel my order after placing it?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be changed or canceled.

 

Shipping and Delivery

 

7. What are your shipping options and rates?

We offer standard and expedited shipping options. Shipping rates vary based on the shipping method selected and the destination. You can view the shipping options and costs during the checkout process. Currently we offer free shipping worldwide on all products.

 

8. How long will it take to receive my order?

Delivery times vary based on the shipping method and destination. Standard shipping typically takes 5-10 business days, while expedited shipping takes 2-3 business days. You will receive a tracking number once your order has shipped.

 

9. Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on the destination. Please check the shipping information during checkout for details.

 

Returns and Refunds

 

10. What is your return policy?

We offer a 30-day return policy on most items. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. Items must be returned in their original condition and packaging. Some exclusions apply; please review our full return policy on our website.

 

11. How do I initiate a return?

To initiate a return, contact our customer service team with your order number and reason for the return. We will provide you with return instructions and a return shipping label if applicable.

 

12. How long does it take to process a refund?

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. The refund will be issued to the original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.

 

Product Information

 

13. How can I find more information about a product?

Each product page on our website includes detailed information about the product, including specifications, features, and customer reviews. If you need additional information, please contact our customer service team.

 

14. Are your products covered by a warranty?

Yes, many of our products come with a manufacturer's warranty. The warranty period and terms vary by product. Please check the product page or contact our customer service team for more information.

 

15. How can I leave a review for a product?

We value your feedback! To leave a review, go to the product page of the item you purchased and click on the "Write a Review" button. You can also leave a review by logging into your account and viewing your order history.

 

Account and Privacy

 

16. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

 

17. How do I create an account?

To create an account, click on the "Sign Up" button at the top of our website and follow the prompts to enter your information. You will receive a confirmation email once your account is set up.

 

18. How do you protect my privacy and personal information?

We take your privacy seriously and use advanced security measures to protect your personal information. For more details, please review our Privacy Policy on our website.